Vionicshoen Privacy Policy

At Vionicshoen, we respect your privacy and are committed to protecting the personal information you share with us when browsing our website, purchasing our men’s and women’s sandals and boots, or interacting with our customer service. This Privacy Policy explains what information we collect, how we use and protect it, and your rights regarding your data—so you can shop with confidence.

1. Information We Collect

We only gather personal information that is necessary to provide you with our products and services, improve your shopping experience, and communicate with you. The types of information we collect include:

a. Personal Information You Provide Voluntarily

  • Order & Account Details: When you place an order or create an account, we collect your full name, email address ([email protected] is our contact—yours is used for updates), phone number (optional, for shipping notifications), shipping/billing address, and payment information (e.g., credit card details, which are processed securely by third-party payment providers, not stored by Vionicshoen).
  • Customer Service Inquiries: When you reach out via email or message (e.g., about sizing, returns, or product questions), we may collect details about your inquiry, order number, and any additional information you share to help resolve your request.
  • Mailing List Sign-Ups: If you opt to receive newsletters, promotional offers, or updates about new sandals/boots, we collect your email address (you can unsubscribe at any time).

b. Information Collected Automatically

  • Browsing Data: When you visit our website, we automatically collect non-personal information such as your IP address, browser type, device model, operating system, pages viewed, time spent on the site, and referral source. This helps us understand how users interact with our site and improve its functionality.
  • Cookies & Similar Technologies: We use cookies (small text files stored on your device) to remember your preferences (e.g., saved shipping addresses, language settings), track shopping cart items, and personalize your experience. You can disable cookies in your browser settings, but this may limit some features (e.g., saving your cart).

2. How We Use Your Information

We use your personal information for specific, legitimate purposes that align with our business and your needs:

  • Process & Fulfill Orders: To confirm your purchase, arrange shipping of sandals/boots, send order confirmations and delivery updates, and process returns or refunds.
  • Provide Customer Support: To respond to your inquiries (e.g., sizing questions, defect claims) and resolve issues efficiently.
  • Improve Our Products & Services: To analyze browsing and purchase data (in aggregated, non-personal form) and identify trends (e.g., popular boot styles, common sizing concerns) to enhance our website, product lineup, and customer experience.
  • Send Promotional Communications: If you opt in, to share updates about new arrivals (e.g., summer sandals, winter boots), exclusive offers, or seasonal sales. You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in our emails.
  • Ensure Website Security: To detect and prevent fraud, unauthorized access, or other security risks that could impact you or our business.

3. How We Protect Your Information

We take the security of your personal information seriously and implement reasonable measures to safeguard it from unauthorized access, use, or disclosure:

  • Secure Storage: Personal information (excluding payment details, handled by third-party providers) is stored in encrypted systems with restricted access—only authorized Vionicshoen team members can access it, and only for job-related purposes.
  • Third-Party Payment Security: We partner with trusted payment processors (e.g., PayPal, Stripe) that comply with industry security standards (e.g., PCI DSS) to handle payment information. Vionicshoen never stores your full credit card details.
  • Data Minimization: We only collect the information we need and retain it for as long as necessary (e.g., order details are kept for tax and record-keeping purposes, then archived or deleted once no longer required by law or business needs).

4. Sharing Your Information with Third Parties

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only in the following limited circumstances:

  • Service Providers: With trusted third parties who assist us in operating our business, such as shipping carriers (e.g., UPS, FedEx) to deliver your sandals/boots, payment processors to handle transactions, and email service providers to send order updates. These providers are contractually obligated to protect your information and use it only as instructed by Vionicshoen.
  • Legal Compliance: If required by law, regulation, or legal process (e.g., a court order), or to protect our rights, property, or the safety of our customers or team.

5. Your Rights Regarding Your Information

You have certain rights under applicable privacy laws (e.g., GDPR for EU residents, CCPA for California residents) regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask to update or correct inaccurate information (e.g., a wrong shipping address).
  • Deletion: Request the deletion of your personal information, where legally permitted (e.g., if you no longer have an active account and no legal obligation to retain it).
  • Opt-Out: Unsubscribe from promotional communications at any time.
  • Data Portability: Request a copy of your information in a structured, machine-readable format (e.g., to transfer to another service provider).

To exercise any of these rights, please contact us at [email protected] with your full name, email address, and a clear description of your request. We will respond within a reasonable timeframe (typically 30 days) and verify your identity before fulfilling your request.

6. Children’s Privacy

Our website and products are intended for adults (18+). We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child under 13, we will delete it immediately. Parents or guardians who believe their child has shared information with us can contact us at [email protected] to request removal.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, laws, or technology. When we make updates, we will revise the “last updated” date at the top of this page and post the new policy on our website. We encourage you to review this policy regularly to stay informed about how we protect your information.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: [email protected]

By using our website or purchasing Vionicshoen sandals and boots, you acknowledge that you have read and understood this Privacy Policy and agree to our collection and use of your information as described.