Vionicshoen Terms of Purchase

By placing an order for men’s and women’s sandals or boots on the Vionicshoen website, you agree to comply with and be bound by the following Terms of Purchase. These terms outline the rights, responsibilities, and conditions governing your purchase, including order fulfillment, payment, returns, and refunds.

1. Order Placement & Acceptance

When you submit an order through our website, you are making a binding offer to purchase the selected products. We reserve the right to accept or reject your order at our discretion, including cases where:

  • Products are out of stock or discontinued.
  • There are errors in product pricing, descriptions, or availability (we will notify you promptly if this occurs).
  • We suspect fraudulent activity related to the order (e.g., invalid payment information, suspicious shipping address).

You will receive an order confirmation email immediately after submitting your order, which acknowledges we have received your request—but this does not constitute order acceptance. Order acceptance is confirmed once we send a shipping confirmation email (with a tracking number) indicating your package has left our warehouse.

2. Payment Terms

  • Currency: All prices displayed on the Vionicshoen website and all transactions are processed in United States Dollars (USD). You are responsible for any currency conversion fees, foreign transaction fees, or additional charges imposed by your bank or payment provider.
  • Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover) and trusted digital payment methods (e.g., PayPal) as specified during checkout. By providing payment information, you confirm that you are authorized to use the selected payment method and that the funds are available to cover the total order cost.
  • Payment Processing: Payment is processed at the time you place your order. If payment is declined, your order will not be processed, and we will notify you to resolve the issue.

3. Order Fulfillment & Shipping

  • Processing Time: Orders are processed and prepared for shipment within 1–3 business days (excluding weekends, holidays, and peak shopping periods). We will notify you via email if there is any unforeseen delay in processing your order.
  • Delivery Timeline: After processing, your order will be shipped via our designated carriers, with an estimated delivery time of 6–12 days from the date of shipping confirmation. Delivery timelines are estimates and may vary slightly based on your location, but we do not distinguish between domestic (U.S.) and international delivery timelines for this estimate.
  • Shipping Cost: Vionicshoen offers global free shipping on all orders, regardless of order value, destination, or product type (sandals, boots, etc.). No additional shipping fees will be applied during checkout.
  • Tracking: A tracking number will be included in your shipping confirmation email, allowing you to monitor the progress of your delivery through the carrier’s website. You are responsible for checking the tracking status of your order.

4. Returns & Refunds

  • Return Eligibility: You may return any unused, undamaged sandals or boots (in their original packaging with all tags and accessories intact) for a refund within 60 days of the delivery date. Final-sale items (clearly marked on product pages) are not eligible for returns.
  • Return Process: To initiate a return, contact our customer service team at [email protected] with your order number, product details, and reason for return. We will provide instructions for returning the item, including any necessary return labels (return shipping is also free globally, consistent with our shipping policy).
  • Refund Processing: Once we receive and inspect your returned item (to confirm it meets eligibility criteria), we will process your refund within 5–10 business days. Refunds will be issued to the original payment method used for the purchase, and you will receive a refund confirmation email once the process is complete.
  • Refund Amount: Refunds will include the full purchase price of the returned items (in USD). We do not charge restocking fees, and no deductions will be made unless the item is returned in non-eligible condition (e.g., worn, damaged, missing tags), in which case we may deny the refund or issue a partial refund at our discretion.

5. Product Availability & Changes

Product availability is subject to change without notice. We strive to keep our website inventory accurate, but in rare cases, a product may be out of stock after you place an order. If this happens, we will notify you via email and offer a choice between:

  • Waiting for the product to be restocked (with no additional charges).
  • Selecting an alternative product of equal or similar value.
  • Canceling the order and receiving a full refund (processed within 5–10 business days).

We also reserve the right to modify product details (e.g., materials, design, colors) at any time, but we will not make changes to products that have already been purchased and shipped.

6. Limitation of Liability

Vionicshoen shall not be liable for any indirect, incidental, or consequential damages arising from your purchase or use of our products (e.g., inconvenience from delivery delays, dissatisfaction with product style). Our liability is limited to the full purchase price of the product(s) in question. We are not responsible for delays caused by factors outside our control, such as carrier disruptions, customs hold-ups (for international orders), or weather-related issues—though we will work with you to resolve such issues where possible.

7. Changes to Terms

We may update these Terms of Purchase from time to time to reflect changes in our business practices, laws, or customer needs. When updates are made, the revised terms will be posted on our website with a new “last updated” date. Your continued use of our website or placement of orders after these changes take effect constitutes acceptance of the revised terms.

8. Contact Us

If you have questions, concerns, or need assistance related to these Terms of Purchase (e.g., order issues, returns, payments), please contact our customer service team at [email protected]. We are available Monday–Friday, 9:00 AM–5:00 PM (PST) and will respond to your inquiry promptly.

By placing an order with Vionicshoen, you confirm that you have read, understood, and agreed to all terms outlined above.